Last updated: October 15, 2026
This Privacy Policy applies to the cuegentlabs.com website and any services provided by Cuegent ("Cuegent," "we," "us," or "our"). It describes how we collect, use, and protect information about visitors and prospective laboratory clients in the United States.
1. Who We Are
Cuegent is a chromatography data review platform built for accredited analytical testing laboratories in the United States. The platform is developed and operated by Cuegent, Inc. ("Cuegent").
For any questions about this Privacy Policy or our data practices, contact us at hello@cuegentlabs.com.
2. Information We Collect
We collect only the information necessary to respond to your inquiry, provide our services, and communicate with you. We do not collect sensitive personal information beyond what you voluntarily provide.
Information you provide directly
When you complete our contact or demo request form on cuegentlabs.com, we collect:
- First and last name
- Work email address
- Laboratory name and your role within it
- Phone number (optional)
- Any notes or questions you include in your message
When you subscribe to our newsletter, we collect your work email address.
Information collected automatically
When you visit cuegentlabs.com, we may automatically receive standard technical data that web servers collect, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is used for website security, analytics, and improving site performance. We do not use this data to identify you personally.
Information we do not collect
We do not collect or store payment card information, government identification numbers, health or medical data, or any sensitive personal information not described in this policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiry, demo request, or contact form submission
- To schedule and conduct platform walkthroughs or pilot discussions
- To send our monthly newsletter to subscribers who have opted in
- To communicate updates directly relevant to your inquiry or pilot engagement
- To improve the cuegentlabs.com website based on aggregate usage data
- To protect the security and integrity of our website and services
We do not use your information for automated decision-making, profiling, or any purpose beyond what is described above. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Legal Basis for Processing
We process your information on the following bases:
- Your consent, where you have voluntarily provided your information through our contact form or newsletter signup
- Our legitimate interest in responding to business inquiries and operating our website securely
- Compliance with applicable law, where required
You may withdraw consent at any time by contacting us at hello@cuegentlabs.com. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.
5. Email Communications
If you subscribe to our newsletter or contact us through the website, we may send you email communications related to Cuegent, including platform updates, industry notes, and event announcements.
Every marketing email we send includes an unsubscribe link. You may opt out at any time by clicking that link or by contacting us at hello@cuegentlabs.com. Transactional emails related to an active inquiry or pilot engagement are not subject to marketing opt-out.
We comply with the CAN-SPAM Act. We do not use deceptive subject lines, we identify ourselves clearly in every email, and we honor opt-out requests within 10 business days.
7. Data Retention
We retain your contact information for as long as necessary to fulfill the purposes described in this policy, respond to your inquiry, and maintain appropriate business records. In practice, this means:
- Contact form submissions and related correspondence are retained for as long as a potential or active business relationship exists and for a reasonable period afterward for recordkeeping purposes
- Newsletter subscriber information is retained until you unsubscribe
- Website analytics data is retained in aggregate, anonymized form
You may request deletion of your information at any time by contacting hello@cuegentlabs.com.
8. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure transmission protocols (HTTPS), access controls, and regular review of our data handling practices.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. California Residents — CCPA Rights
If you are a resident of California, the California Consumer Privacy Act (CCPA) gives you specific rights regarding your personal information:
- Right to know: You may request information about the categories and specific pieces of personal information we have collected about you in the past 12 months
- Right to delete: You may request deletion of your personal information, subject to certain exceptions
- Right to opt out of sale: We do not sell personal information. No opt-out is required
- Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights
To exercise these rights, contact us at hello@cuegentlabs.com. We will respond to verifiable requests within 30 days.
10. Other US State Privacy Rights
Residents of certain US states, including Colorado, Connecticut, Virginia, Utah, and others, may have additional rights regarding their personal information under applicable state privacy laws, including rights to access, correct, delete, and port their data.
To submit a request under any applicable state privacy law, contact us at hello@cuegentlabs.com. We will respond in accordance with the requirements of the applicable law.
11. Cookies and Tracking Technologies
cuegentlabs.com may use cookies and similar technologies to operate the website, understand how visitors use it, and improve your experience. Cookies are small text files placed on your device by your browser.
You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of the website. We do not currently respond to browser Do Not Track signals, as no uniform standard has been established.
12. Links to Third-Party Sites
cuegentlabs.com may contain links to third-party websites, including QBench LIMS and instrument manufacturer sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Children's Privacy
cuegentlabs.com is intended for professionals in the analytical laboratory industry. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. Where changes are material, we will make reasonable efforts to notify users directly.
Continued use of cuegentlabs.com after any changes constitutes your acceptance of the revised policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out at hello@cuegentlabs.com.
We aim to respond to all privacy inquiries within a week.